Refund policy

Returns

Returns of Goods supplied is subject to a 20% restocking fee except in the case of customer specific orders where a 100% restocking fee applies. Unless the Goods are faulty, the Goods must be returned to OBW within 14 days from delivery to the Client. No returns are accepted after this period. OBW reserve their right to refuse a return under this policy if the Goods are of merchantable quality. Goods must be in their original packaging with all documentation, and the item and its packaging are undamaged and unused.

In the unlikely event of damaged goods, this must be reported within 48 hours of receiving the delivery, and damaged goods must be returned within 14 days of delivery.